Privacy and Cookies policy

Privacy & Cookies policy

Information management and communication technologies play a fundamental role in the activities of Jadu.

Your privacy is important to us

We want to provide you with the highest level of service from this website, and collect limited personal information to enable a better, more relevant experience. Our privacy policy therefore covers Jadu and all its products, services and corporate websites.

Providing you with anonymous access

You can access our website's homepage and browse our sites without disclosing your personal data. You are invited to register so that you may benefit from added value content which may help you do business with Jadu, browse content and view information relevant to our products and services.

All the added value content held on this website is freely available to all site visitors. Personal data about site members is held in the strictest confidence. Jadu does not make this information available to any other party.

The services and links of our corporate websites

Jadu corporate websites enable you to communicate with other visitors or to post information to be accessed by others by way of wikis, forums and blogs. When you do so, other visitors may collect your data. However, this does NOT apply to Jadu.net or any of the respective domains that are managed and controlled by Jadu.

Our websites do not include links to third party web service providers, but contain links to other websites. Jadu is in no way responsible for the content of these sites or the data that site visitors submit to these sites as a result of following any links from Jadu websites.

About cookies

Jadu's websites and online services may use cookies. Cookies tell us which parts of our websites people have visited, help us measure the effectiveness of navigation and search, and give us insights into user behaviour so we can improve our communications and information.

 We use Cookies for the following purposes:

  • Technical administration of the website - handling session information to allow the site to function correctly.
  • Customer administration - to enable member's privileges and to make the browsing experience personalised and convenient.
As standard, two cookies are set on Jadu's websites:
  • TestCookie - to determine whether a user's browser accepts cookie and can therefore log in.
  • PHPSESSID - used to store the session id of a user. This is required to determine whether a user is logged in to the web site. Session data is also stored when a user is filling in a form however the data is stored on the server and not in the cookie.

Both of these cookies are required for Jadu sites to operate and do not contain personal data. Jadu therefore consider these cookies necessary in order to provide a service to the user as part of which they have requested by using the web site. These cookies are set to expire as soon as a user quits their browser.

We also use Google Analytics to measure site usage and build a better user experience. 

Google Analytics sets the following Cookies:

__utma Cookie
A persistent cookie - remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.

__utmb Cookie & __utmc Cookies
These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.

Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.

This is a standard 'grace period' in web analytics. Ominture and WebTrends among many others follow the same procedure.

  __utmz Cookie
Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the   __utmz Cookie also registers, what keyword generated the visit plus geolocation data.

This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.

__utmv Cookie
Google __utmv Cookie lasts "forever". It is a persistant cookie. It is used for segmentation, data experimentation and  the __utmv works hand in hand with the   __utmz cookie to improve cookie targeting capabilities.

Data collection and purpose specification

We collect the personal data that you may volunteer while using our services and via user registration.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

We do not collect or use personal data for any purpose other than to administrate this website and provide clients with relevant information regarding Jadu and its websites.

If we wish to use your personal data for new purposes, we offer you the means to consent to those new purposes by indicating in a box at the point on the site where personal data is collected.

Disclosure and visitor choice

We do not disclose your personal data to our subsidiaries or other organisations.

Confidentiality and security

Though we do not use secure transaction technologies to collect personal data, our servers and databases are well protected and backed up daily.

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access
  • improper use or disclosure
  • unauthorised modification
  • unlawful destruction or accidental loss

All our employees and data processors who have access to, and are
associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to commercial organisations, government institutions and authorities except if required by law or other regulation.

Access to personal data

You can ask whether we are keeping personal data about you through contacting us by:

  • sending an email (info@jadu.net)
  • sending postal mail to this address (Jadu Global Head Quarters, Universe House, 1 Merus Court,  Leicester, LE19 1RJ,  United Kingdom)
  • calling this telephone number (+44 (0)116 222 7242)

We will provide you with a readable copy of the personal data which we keep about you within a week, although we may require proof of your identity beforehand. We will provide the information without any charge.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:

  • erased
  • rectified or amended
  • completed

We reserve the right to refuse to provide you with a copy of your personal data unless adequate proof of identity is supplied. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.

Privacy support

If you have an enquiry or concern about our privacy policy, please contact:

Jadu Global Head Quarters,
Universe House,
1 Merus Court,
Leicester,
LE19 1RJ
United Kingdom

About the company

Jadu

    • UK & Europe

    • Telephone +44 (0)116 222 7242
    • Email info@jadu.net
    • Jadu Global Head Quarters,
    • Universe House,
    • 1 Merus Court,
    • Leicester,
    • LE19 1RJ
    • United Kingdom
    • US & Canada

    • Telephone +1 (877) 411-6959
    • Email info@jadu.net
    • Jadu Inc,
    • 70 West Madison Street,
    • Three First National Plaza,
    • Suite 1400,
    • Chicago, IL 60602
    • United States
    • Australia & Asia Pacific

    • Telephone +65 (02)6169 4028
    • Email info@jadu.net
    • Jadu Software Pty. Ltd,
    • Tower A,
    • Level 5,
    • 7 London Circuit,
    • Canberra, ACT 2601
    • Australia